We Provide Repossession Services in North Queensland

The difference between choosing a capable and experienced repossession agent over an amateur team is night and day. It can determine whether or not you receive a successful outcome or waste your time and money due to hiring a negligent repossessor. When you choose to work with our team, you will be working with our thoroughly-trained and licensed agents, who are market leaders in debt collection and asset recovery services.

The heightened skills of our repossessing team are often utilised by clients in the banking, finance and insurance sectors. All actions conducted by our agents are lawful, within legal boundaries and generate effective results. Whether you need a vehicle repossessed or any other asset or property provision—our mercantile agents have got you covered.

To hear more from our team, reach out today on 0414 226 244. We also offer process serving services and field calls.

Results in Difficult Circumstances

Repossessions services often take place in high risk and highly emotive environments. When you choose to work with Vanguard Mercantile, you can count on receiving professional services in the face of difficult circumstances.

We are well connected in the North Queensland region with round the clock tow truck operators and several expansive storage facilities to house your goods at our disposal. Rest assured, your best interests are our primary concern throughout the process. We make every effort to collect all outstanding arrears on the first visit—however, sometimes return trips are inevitable. Contact our team today to learn more.

What’s Included?

At Vanguard Mercantile, our repossession services include the following:

• Location, collection, storage & delivery of your assets to your preferred location
• Fixed pricing
• Qualified, insured & experienced agents
• Regular communication & updates—our agents follow strict reporting guidelines so you will never need to reach out for an update
• Detailed condition reports of your assets—highlighting any damages to your goods if any
• Secure access to your files, reports, invoices & photos using leading software & database encryption

Start the process of taking back what is rightfully yours with our team today!

Governance & Legislation

When it comes to repossessions, there are a number of rules and regulations governing the process. Legislation on the debt recovery process is constantly changing and updating—making it paramount for lenders to employ an agent who is up to speed with the latest developments. Working with an agent who is unaware of new or revised legislation could jeopardise your repossession strategy.

At Vanguard Mercantile, our repossession agents are constantly training and keeping up to date with all provisions in this field. We pride ourselves on staying at the forefront of our industry and delivering a reliable and trustworthy service for our clients.

A: Once you've decided to engage our services, engaging us is a straight-forward process. Simply email your PDF documents, instructions and letter of authority to us and we will contact you with a customised quote for one-off jobs or engage in a service level agreement for on-going work.

A cover letter addressed to Vanguard Mercantile instructing us to process serve documents on your behalf is also required. Please ensure your letter clearly outlines the name of the defendant/respondent or other party being served, the address the process server will be attending and any additional information that may assist in getting your document served– including the Defendant/Respondents employment or alternative address and contact telephone numbers. Your letter must also contain your full name, address, email address and contact telephone numbers.

A photograph of the Defendant/Respondent (if available) that may be later filed at the Court. This is important in family law matters as the photograph may be annexed to the affidavit of service. It is also important to include a photograph for the process server to identify the Defendant/Respondent if it is believed that they may attempt to deny his/her identity in order to avoid being served by our process server.