What We Do
Who We Are
Why choose us?
Quality Communication and Conflict Management
It is essential to have exceptional communication skills not only when handling difficult conversations, but also when managing the emotional responses in any situation encountered. Our agents have many years experience with conflict resolution, investigations and interviewing and strive to deliver the facts you need to make an informed decision.
Same Day Service (Document Serving) *fees apply
Trying to meet an impossible deadline for document serving? If we receive your instructions and request for same day service, we can work to meet your needs for a negotiated fee.
Who We Are
Vanguard Mercantile was born from a desire to operate in the Debt Collection and Process Service sector with integrity and respect. True to the word Vanguard, we lead from the front in the development of new ideas and ways of doings things.
Our background in the industry, combined with years of experience in the communication sector enables our agents to think on their feet and problem solve the most complex situations to ensure that our clients needs are met every time.
We are a Government licensed Mercantile Agency with our headquarters located in Townsville, Australia. We manage agents over the North Queensland area covering Bowen to the south, Cardwell to the north and west to Charters Towers (locations outside this area by negotiation). Vanguard Mercantile is proud to be a member and Bronze Level Supporter of the Institute of Mercantile Agents Limited and Australian Institute of Credit Management.