We Provide Field Calls in North Queensland

A field call involves scheduling a visit to an individual from one of our mercantile agents. They are often completed to make a connection between two parties, with our agents acting as a middleman. Communication can often break down in response to outstanding debts or issues between a creditor and debtor. A field call is a great way to restore interaction between both groups.

Each field call is different and requires different instructions—such as simply establishing contact, confirming the subject’s residency or providing a photograph of their home. Our agents require an address to be able to locate the subject and will act as an intermediary between both parties during the process.

While they are commonly used in matters relating to outstanding debt, field calls are also effective for updating a person’s files on employment, understanding their standard of living and keeping up to date with their contact information. Process serving services can also be utilised.

An Effective & Underestimated Tool

Dealing with matters of debt and miscommunication can be a tiring process. At Vanguard Mercantile, we find field calls to be an effective and underestimated tool for achieving results in this space.

By providing a personalised visit and linking a third party to your affairs, a field call can often result in a jump in progress for your case. They provide a cost effective alternative to following up with expensive legal fees and can offer an accurate depiction of your subject’s standpoint. This can be particularly useful in predicting the likelihood of success if you choose to pursue legal action.

When is a Field Call Considered Finished?

Our mercantile agents will consider a field call finished when:

• Contact has been made with the subject
• Contact has been made with the occupants at the address who indicate the subject has moved; or
• Contact has been made with the neighbours who indicate the subject has left the address

If contact has not been made, our agents will conduct basic location enquiries to uncover where the subject has moved. Rental agents and possible forwarding addresses will be examined, as will any contact numbers. For more information, contact our team on 0414 226 244.

Factual Investigations

At Vanguard Mercantile, we compile factual investigation reports for commercial clients in North Queensland. You can count on our team to present an accurate description of your company affairs so you can make the right claim decisions with minimal cost payouts.

Information is a valuable currency, and we understand how vital it is to have precise facts and details when it comes to running your business. Our reports can be used as part of your organisation’s risk management processes and be tailored to be presented to your stakeholders and employees.

Factual investigation reports can improve your company guidelines, employment or grievance processes, codes of conduct, duty of care policies and more. Audit reports are also available. To hear more, get in touch with our team today!

A: Our agents are extensively trained in the area of interviewing and investigating, which is essential in factual investigations and field calls. We can attend a large geographical region in North Queensland, as well as outside that area based on price by negotiation.

If you are interstate and require representation in North Queensland, we can represent you with the supply of a Letter Of Authority–significantly reducing costs and expediting a payment outcome–or the information you require in order to make an informed financial decision on your next step.

If you require an agent to collect a high value asset, either for a commercial or retail loan, we have extensive connections and contacts with various other stakeholders in the industry to expedite the recovery of your asset.

Enforcement Hearings are a stressful and often emotional process in the recovery of your judgement amount. We can represent you throughout the process, from the initial hearing, to requesting an Apprehension Warrant. We include a detailed report from the hearing, including a thorough supporting document portfolio.

Vanguard Mercantile is appropriately insured for Public and Product Liability and Professional Indemnity.