Process Serving

We Provide Process Serving in North Queensland

Knowledgeable, Skilled & Friendly Personnel

Providing Efficient Assistance

Have you got legal documents that you need delivered to a specific subject? Having a hard time tracking down the individual you need to send the files to? We can help! At Vanguard Mercantile, we’re a full-service private investigation and process serving agency. We have a team of highly knowledgeable, skilled and friendly personnel operating in North Queensland.

Process serving involves developing and delivering affidavits and other legal documents to specific clients. These documents often require the subject’s appearance in court—making finding and serving the documents to the subject a challenging exercise. Documents regularly served by our process servers include:


The delivery of these sorts of files can get messy. Rest assured, the process servers from Vanguard Mercantile complete all tasks under strict quality control measures. Our team carry out all document deliveries in an accomplished manner and in accordance with the procedures detailed in our quality assurance program.


Our licensed process servers are committed to delivering documents on time while maintaining their professional integrity. Field calls are also provided by our team. For more information, or to start the process of serving a difficult subject, contact our team today on 0414 226 244.

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Locating Difficult Clients

As can be expected, many individuals who are subject to undesirable legal documents go out of their way to evade them. Tracking down subjects and ensuring they have received their required legal documents can be a challenging, expensive and time-consuming process for individuals, businesses and government organisations.


At Vanguard Mercantile, we recommend leaving the process to our experienced process servers. We have access to a wealth of surveillance and private investigation strategies to locate elusive clients. Using both online and real-world monitoring techniques, you can count on our team to find your required subject quickly and deliver your required files.

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Nationwide Process Serving

We’re proud to offer process serving to clients all over Australia. From our headquarters in Townsville, our process servers regularly travel throughout the region, including as far south as Mackay and surrounds, to as far north as Cairns and surrounds — with interstate document deliveries available.


Our team remain up to date with the latest process serving requirements in all court jurisdictions throughout Australia. For interstate services, we bear in mind the unique legislation of each state and territory and tailor our services to match.


We’ll deliver important files to a range of locations, including people’s homes, offices and other commercial locations. Leave the process in our hands. To learn more, reach out to our team today!

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Frequently Asked Questions

Q: What is a Mercantile Agent?

A: A Mercantile Agent combines the essential mercantile activities of debt collection and process servicing among other activities for a third party, normally a Financial Institution, Insurance Provider or Legal Firm. An agent is an authorised person assigned to act as their representative in whatever manner they require field work to be completed.


A process server is similar to a debt collector, but serves documents (such as a summons, Claims and Statement of Claims, Family Court Documents and Letters of Demand) instead of collecting debts.


A debt collector is a person who collects debts on behalf of a business.


This could be:


A creditor collecting a debt themselves (this includes ‘assignees’ – people or businesses who have been sold or ‘assigned’ a debt by the original creditor) or someone on behalf of the creditor (for example, an independent collection agency).


If a debt collector contacts you about a legitimate debt, be co-operative but also expect to be treated professionally.

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Areas We Service

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